Refund
Refund Policy
Nalgene organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to nalganer.shop.
Nalgene: order problems
Customers using nalganer.shop can rely on the following Nalgene guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What Nalgene customers should know about eligibility
Customers using nalganer.shop can rely on the following Nalgene guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Nalgene to condition of returns
For purchases made through nalganer.shop, Nalgene applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Nalgene to support
This support section covers orders and visits through nalganer.shop for Nalgene. For return or exchange assistance, contact Support@Nalganer.shop or 5618598935.
What Nalgene customers should know about starting a request
Customers using nalganer.shop can rely on the following Nalgene guidance about starting a request. When requesting a return or exchange, contact us at Support@Nalganer.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Details from Nalgene on refund timing
For Nalgene customers at nalganer.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from Nalgene on exceptions
For purchases made through nalganer.shop, Nalgene applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganer.shop
Phone: 5618598935
Physical address: 405 18th Ave SW, Rochester, Minnesota, 55902, United States